Virtual Medical StaffSDS
We run centralized scheduling for single practices and multi-location groups — booking, rescheduling, confirmations, waitlists and recalls — built around each provider's templates and rules.
Best for: Clinics, specialty practices and multi-location groups that want one scheduling desk.
What we support
Engage the full scope or pick the functions you need. Each item below can be included, excluded or phased in your proposal.
- 01
New and established patient booking from phone, portal and web requests.
- 02
Provider template management, block rules and visit-type mapping.
- 03
Confirmations, reminders and rescheduling to reduce no-shows.
- 04
Waitlist management and cancellation backfill.
- 05
Recall and annual-visit campaigns, including wellness-visit due lists.
- 06
Referral scheduling and pre-visit requirements: authorizations, forms and records.
- 07
Multi-location calendar coordination and overflow coverage.
How we work
We document each provider's scheduling rules, configure visit types, take over queues in stages and review fill rate and no-shows with you every month.
Configure visit types
Staged queue takeover
Backfill & recall
Monthly review
What you receive
Deliverables, not promises.
- Scheduling rulebook
- Visit-type map
- Queue ownership
- Recall calendar
- Monthly utilization report
What we measure
Defined before baselined.
Every metric gets an agreed definition, denominator and reporting period before we compare performance.
- Schedule fill rate
- No-show rate
- Lead time to appointment
- Backfilled cancellations
- Abandoned scheduling calls
Often chosen by
Organizations that usually start with Scheduling Department.
FAQ
The questions practices raise most often about Scheduling Department.
No. We work in your practice-management system or EHR scheduler where access is available, so patients keep booking the way they do today.
Yes. An engagement can address one workflow, a defined project or an ongoing delivery function. Additional services can be scoped as your requirements evolve.
Pricing depends on scope, volume, staffing, coverage, complexity and third-party costs. We provide a proposal that separates implementation, recurring services and optional work.
Yes. Carevory is HIPAA compliant. We sign a Business Associate Agreement before anyone on our team accesses protected health information, work only inside the systems you authorize, and cover subcontractor arrangements too.
Related in Virtual Staff
Clinical judgement, triage and prescribing remain with your licensed staff. Scope, coverage and responsibilities are agreed in writing before launch.
Start with one workflow
Tell us what is slowing your organization down or what you want to build. We will help define a focused starting point.
Business inquiries only. Please don't include patient information.