Virtual receptionists answer, schedule, route and follow up — during business hours, over lunch and after hours where contracted. We align agents, scripts, routing and documentation with how your practice already works.
Best for: Call-heavy practices, patient access directors and multi-location operations leaders.
Engage the full scope or pick the functions you need. Each item below can be included, excluded or phased in your proposal.
Inbound reception, appointment scheduling, rescheduling and confirmations.
Message taking and secure routing to the right team member.
Referral intake, administrative navigation and outreach for incomplete information.
Billing inquiries, balance explanations and routing to authorized specialists.
Behavioral-health practice reception with appropriate scripts and escalation.
Approved callback queues, overflow handling and after-hours coverage where contracted.
Agent training, call dispositions, quality reviews and supervisor escalation.
CRM/EHR documentation and handoff to clinical or revenue teams.
We map call reasons and volumes, write scripts and escalation paths, train the assigned team, and validate real scenarios before go-live.
Every metric gets an agreed definition, denominator and reporting period before we compare performance.
Organizations that usually start with Virtual Receptionists.
The questions practices raise most often about Virtual Receptionists.
Receptionists follow approved routing and emergency scripts. Clinical triage is provided only through separately defined qualified clinical staffing and protocols.
Yes. An engagement can address one workflow, a defined project or an ongoing delivery function. Additional services can be scoped as your requirements evolve.
Pricing depends on scope, volume, staffing, coverage, complexity and third-party costs. We provide a proposal that separates implementation, recurring services and optional work.
Yes. Carevory is HIPAA compliant. We sign a Business Associate Agreement before anyone on our team accesses protected health information, work only inside the systems you authorize, and cover subcontractor arrangements too.
Clinical judgement, triage and prescribing remain with your licensed staff. Scope, coverage and responsibilities are agreed in writing before launch.
Tell us what is slowing your organization down or what you want to build. We will help define a focused starting point.
Business inquiries only. Please don't include patient information.