Virtual medical assistants take the administrative load off providers and front-office staff: chart prep, inbox and refill queues, prior authorizations, referrals and patient follow-up. Each assistant is matched to your specialty, trained on your EHR and protocols, and supervised through agreed escalation paths.
Best for: Physicians, practice managers and multi-provider groups whose support staff are stretched.
Engage the full scope or pick the functions you need. Each item below can be included, excluded or phased in your proposal.
Pre-visit chart preparation: history, outside records, labs and open care gaps.
Provider inbox management: patient messages, results routing and task follow-up.
Prescription refill requests prepared for provider approval.
Prior authorization and referral submission, tracking and follow-up.
Patient callbacks, reminders and post-visit instructions through approved scripts.
Lab, imaging and specialist report retrieval, filing and routing.
Demographic and insurance updates in the EHR and practice-management system.
Care-program tasks such as CCM and RPM outreach, time logs and documentation.
We map each provider's day, define the task queues and boundaries, train the assistant in your EHR and launch with a shadow period before the full handoff.
Every metric gets an agreed definition, denominator and reporting period before we compare performance.
Organizations that usually start with Virtual Medical Assistants.
The questions practices raise most often about Virtual Medical Assistants.
Virtual assistants handle administrative and support tasks within your protocols. Clinical judgement, triage and prescribing stay with licensed staff; any clinical-support duties are defined and supervised as agreed in the engagement.
Yes. An engagement can address one workflow, a defined project or an ongoing delivery function. Additional services can be scoped as your requirements evolve.
Pricing depends on scope, volume, staffing, coverage, complexity and third-party costs. We provide a proposal that separates implementation, recurring services and optional work.
Yes. Carevory is HIPAA compliant. We sign a Business Associate Agreement before anyone on our team accesses protected health information, work only inside the systems you authorize, and cover subcontractor arrangements too.
Clinical judgement, triage and prescribing remain with your licensed staff. Scope, coverage and responsibilities are agreed in writing before launch.
Tell us what is slowing your organization down or what you want to build. We will help define a focused starting point.
Business inquiries only. Please don't include patient information.