We plan, configure and support the communications technology behind your locations and patient outreach teams—from cloud telephony and IVR to dialers and reporting.
Best for: IT leaders, contact-center managers and multi-location healthcare operators.
Engage the full scope or pick the functions you need. Each item below can be included, excluded or phased in your proposal.
Telephony discovery, capacity planning, platform selection and migration design.
Cloud PBX/VoIP, SIP trunk configuration, number inventory and porting coordination.
Extensions, IVR, queues, ring groups, business hours and multi-location routing.
Preview, progressive and other outbound dialing modes subject to campaign approval.
Caller ID configuration, provider registration support and call-delivery monitoring.
Recording settings, retention controls, access roles and supervisor capabilities.
CRM/EHR screen pops, dispositions, call-event integration and reporting.
Monitoring, troubleshooting, backup routing, user training and managed support.
Setup, administration and troubleshooting for business phone systems, on the platform you already use or one we help you choose.
Number provisioning through to call flow, on the major business voice platforms.
We assess call flows and carrier dependencies, design routing, configure a test environment, validate calling scenarios and migrate through an agreed cutover plan.
Every metric gets an agreed definition, denominator and reporting period before we compare performance.
Organizations that usually start with Dialer & VoIP.
The questions practices raise most often about Dialer & VoIP.
We can scope technology implementation, ongoing management and staffed operations separately or together. Vendor licenses, carrier services, numbers and usage are itemized.
Yes. An engagement can address one workflow, a defined project or an ongoing delivery function. Additional services can be scoped as your requirements evolve.
Pricing depends on scope, volume, staffing, coverage, complexity and third-party costs. We provide a proposal that separates implementation, recurring services and optional work.
Yes. Carevory is HIPAA compliant. We sign a Business Associate Agreement before anyone on our team accesses protected health information, work only inside the systems you authorize, and cover subcontractor arrangements too.
Clinical judgement, triage and prescribing remain with your licensed staff. Scope, coverage and responsibilities are agreed in writing before launch.
Tell us what is slowing your organization down or what you want to build. We will help define a focused starting point.
Business inquiries only. Please don't include patient information.