Managed Healthcare IT & Cybersecurity

Communications & Managed IT

We help manage the cloud, accounts, devices and infrastructure your teams depend on, with defined support coverage and clear operational ownership.

Discuss Managed IT Choose a time

Best for: Practice owners, IT managers, CIOs and distributed healthcare groups.

What we support

Engage the full scope or pick the functions you need. Each item below can be included, excluded or phased in your proposal.

Request a scoped proposal

01
Windows/Linux server and cloud administration, including AWS and Azure environments.
02
Microsoft 365, directory services, identity lifecycle, MFA and access policies.
03
Endpoint and email security, patch coordination and vulnerability remediation support.
04
Backup monitoring, recovery testing and disaster recovery planning.
05
Remote helpdesk, application support, incident coordination and vendor liaison.
06
Network and connectivity review, inventory and configuration documentation.
07
Security reviews, logging and access audits within the agreed scope.

Technical capabilities

Below the engagement scope, this is the stack our engineers work in day to day — reviewed, hardened and documented against your HIPAA obligations.

HIPAA security & compliance support

We help healthcare organizations strengthen the security of their IT environment and support their HIPAA compliance requirements, reviewing the technical controls that protect sensitive healthcare information.

HIPAA security readiness reviews
User access and permission reviews
Multi-factor authentication and secure login policies
Microsoft 365 and email security
Endpoint protection and device security
Secure remote access and VPN configuration
Firewall and network security reviews
Backup and recovery planning
Logging and security monitoring
Security policies and technical documentation
Incident response and remediation support

Our role is to help you identify technical gaps and put the appropriate security controls in place. Compliance decisions stay with your organization.

Microsoft 365 & identity management

General Microsoft 365 administration, plus the identity, mail-authentication and collaboration layers around it.

Exchange Online and email administration
Microsoft Teams, SharePoint and OneDrive
Microsoft Entra ID
MFA and Conditional Access
Single Sign-On integrations
User onboarding and offboarding
Shared mailboxes and distribution groups
License management
SPF, DKIM and DMARC configuration
External user access and collaboration

Windows Server & Active Directory

Hands-on support for Windows Server and Active Directory environments, from migrations to day-to-day administration.

Domain Controller setup and migration
Server upgrades and replacements
Active Directory replication troubleshooting
FSMO role management
Group Policy configuration
DNS and DHCP
User and group administration
Hyper-V and virtual machines
Remote Desktop Services
File server and permission management

Cloud infrastructure

Microsoft Azure and Amazon Web Services, for organizations running cloud-based infrastructure or hybrid environments.

Azure and AWS virtual machines
Azure Virtual Desktop
AWS EC2
Virtual networks, VPCs and subnets
Security Groups and network security rules
IAM and role-based access
Cloud VPN connectivity
Backup and recovery
Server migrations
Cloud troubleshooting and ongoing administration

Networking & secure connectivity

Complete office and multi-location network environments, including the links between sites and the people working away from them.

Ubiquiti UniFi gateways, switches and access points
LAN and WAN configuration
VLANs and network segmentation
Routing and firewall rules
Site-to-site VPNs
Remote-user VPN access
IPsec and WireGuard
Cisco AnyConnect
Multi-site connectivity
ISP coordination
Cloudflare DNS
SSL certificates and DNS troubleshooting

Ongoing IT support

For organizations that need a standing IT function rather than a one-time project.

L2/L3 remote IT support
User onboarding and offboarding
Microsoft 365 administration
Server and network support
Asset and license management
Vendor and ISP coordination
Backup monitoring
Security reviews
Documentation
Routine system health checks
Infrastructure troubleshooting

How we work

We inventory your environment, establish priority risks and support responsibilities, stabilize critical services and build an improvement backlog.

Inventory environment

Prioritize risks

Define support ownership

Stabilize critical services

Improvement backlog

What you receive

Deliverables, not promises.

Asset and access inventory
Support runbook
Backup/recovery plan
Change log
Operational reporting

What we measure

Defined before baselined.

Every metric gets an agreed definition, denominator and reporting period before we compare performance.

Response & resolution times
Patch coverage
Backup success
Restore-test completion
Recurring incidents

FAQ

The questions practices raise most often about Managed IT & Security.

Coverage and on-call arrangements are defined in the proposal. Do not assume continuous monitoring or a security operations center unless expressly included.

Yes. An engagement can address one workflow, a defined project or an ongoing delivery function. Additional services can be scoped as your requirements evolve.

Pricing depends on scope, volume, staffing, coverage, complexity and third-party costs. We provide a proposal that separates implementation, recurring services and optional work.

Yes. Carevory is HIPAA compliant. We sign a Business Associate Agreement before anyone on our team accesses protected health information, work only inside the systems you authorize, and cover subcontractor arrangements too.

Related in Communications & IT

All services

Communications & IT

Dialer, VoIP & Contact Center Technology

Build a phone system around how your healthcare team works.

Explore

Clinical judgement, triage and prescribing remain with your licensed staff. Scope, coverage and responsibilities are agreed in writing before launch.

Start with one workflow

Tell us what is slowing your organization down or what you want to build. We will help define a focused starting point.

Discuss Managed IT Choose a time

Business inquiries only. Please don't include patient information.

Reliable systems for the people delivering healthcare.

Scope you can see before you sign.

The controls and platforms we configure.

HIPAA security & compliance support

Microsoft 365 & identity management

Windows Server & Active Directory

Cloud infrastructure

Networking & secure connectivity

Ongoing IT support

From first mapping to full handoff.

Inventory environment

Prioritize risks

Define support ownership

Stabilize critical services

Improvement backlog

Deliverables, not promises.

Defined before baselined.

Before you ask.

Services that are usually scoped alongside it.

Dialer, VoIP & Contact Center Technology

Ready to scope Managed IT & Security?

Reliable systems for the people delivering healthcare.

Scope you can see before you sign.

The controls and platforms we configure.

HIPAA security & compliance support

Microsoft 365 & identity management

Windows Server & Active Directory

Cloud infrastructure

Networking & secure connectivity

Ongoing IT support

From first mapping to full handoff.

Inventory environment

Prioritize risks

Define support ownership

Stabilize critical services

Improvement backlog

Deliverables, not promises.

Defined before baselined.

Before you ask.

Services that are usually scoped alongside it.

Dialer, VoIP & Contact Center Technology

Ready to scope Managed IT & Security?